{"start":0,"count":1,"data":[{"publicDescription":"

Afterhours Service Desk Analyst
\nCustomer Support & Technical Services
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\nLocation: On-Site Charlottetown OR Remote New Brunswick/Nova Scotia/Manitoba

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Schedule: Rotating nights weekly, Monday-Thursday 6pm-6am AST rotating to Monday-Wednesday 6pm-6am AST

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Training Schedule: 1-2 Weeks Monday-Friday 10AM-630PM AT

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\nAbout the Role\n\n

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.
\nThis role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.
\nWhether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

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\nWhat You'll Do
\nCustomer Experience\n\n\nTechnical Support\n\n\nIncident & Request Management\n\n\nTeam Collaboration\n\n\n\n
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\nWhat Makes Someone Successful in This Role
\nWe are looking for people who:\n\n\n\n
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\nPreferred Technical Knowledge
\nExperience with some of the following is helpful but not required:\n\n\n\n
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\nMinimum Qualifications\n\n\n\n
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\nPreferred Qualifications\n\n\n\n
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\nWork Environment\n\n\n\n
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\nCareer Path Opportunities
\nMany of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.
\nPotential career paths include:\n\n\n\n
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\nWhy Join Buchanan Technologies?\n\n\n\n

Join a team where customer service and technology come together to make a difference every day.
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\nBuchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all.  We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission.  This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

\n","id":10444,"title":"Afterhours Service Desk Analyst "}]}